Please watch our clinic welcome video before your visit for helpful tips!
Frequently Asked Questions
What should I bring to my first appointment?
Please complete all new patient paperwork found on the Charm portal. You will receive an email invite from Charm to set-up your secure patient portal account log-in. Use a desktop computer and Chrome or Internet Explorer browser to complete the paperwork and make sure to "submit" them! Also, bring in supplement bottles (if you are taking any), your photo ID and insurance card, loose fitting clothes/tank top or shorts.
How long is the first appointment?
Dr. Heintze sets aside 60-75 minutes for the initial appointment. Spending time going over your concerns, health history, treatment goals, and discussion of treatment recommendations. The initial session does include treatment if indicated (acupuncture, trigger point injections, nutrition coaching, for example). Return visits are shorter and depend on visit type which can range from 15-45 minutes.
What should I expect after the treatment?
After your first acupuncture session, you may feel very relaxed and many have reported having the "best night's sleep." Most feel at least one to two points lower on the pain scale right after their treatment but results can take up to 4-12 hours to be noticeable. Most feel improvements in energy, mood, pain level, digestion, and sleep after just one treatment.
What services do you provide?
Dr. Heintze is a pain management specialist but sees people with concerns ranging from whiplash, migraines, IBS, food allergies, allergies, to anxiety. She uses a integrated approach combining naturopathic therapies such as therapeutic injections (like vitamin B12 shots or other vitamins), trigger point injections, nutritional counseling, and acupuncture to address the root of the problem. Dr. Heintze does not provide primary care and requires patients to also have primary care physician in addition to their care.
Do you take insurance?
Yes. Dr. Heintze is a Preferred Provider for most WA State Insurance plans and we can check your plan's specific coverage for you as a courtesy. We can bill in and out of network.
It is your ultimate responsibility to know your insurance plan, co-pay amount, and to notify us of any changes to your insurance. Co-pay and payment for non-covered services are due at time of service. Services not typically covered by insurance are therapeutic acupuncture injections, neural therapy/scar treatments, supplements, and products.
Does Medicare cover acupuncture?
At this time Medicare does not cover acupuncture but we do have several options for those on Medicare, Medicaid, unemployed, disabled, or active US Military or Veteran.